Returns Policy

Kinetic Relief
Website: https://kineticreliefshop.com/
Last updated: 15 September 2026

This policy explains how refunds, returns and exchanges work for Kinetic Breathable Bamboo Compression Socks and any other goods we sell on https://kineticreliefshop.com/.

Your rights under the Australian Consumer Law (ACL) are in addition to this policy and cannot be excluded. If there is any inconsistency, the ACL wins.

Contact: kineticreliefshop@gmail.com

1. Our 30-day money-back guarantee

You have 30 days from the date your order is delivered to decide if the socks are right for you.

You may wear them, wash them and sleep in them. If they are not for you, email us within those 30 days and we will refund you.

This is a voluntary extra guarantee we offer on top of the ACL. It is meant to take the risk out of choosing a size and trying a new sock.

How to use the 30-day guarantee

  1. Email kineticreliefshop@gmail.com within 30 days of delivery.

  2. Include your order number, name, the size you received, and a short note on why you are returning (fit, feel, change of mind, or anything else).

  3. We will confirm the return and give you the return address and any reference we need.

  4. Send the socks back to us. We recommend a tracked service so we can see that the parcel arrived.

  5. When we receive the return, we will refund the purchase price to the original payment method.

Please do not send a return until we have replied. That helps us match the parcel to your order.

2. What we refund under the 30-day guarantee

  • The price you paid for the returned socks.

  • If the whole order is returned, we will also refund standard original shipping where you paid for shipping.

We do not refund:

  • return-postage costs for a change-of-mind or “not quite right” return, unless we agree otherwise or the ACL requires it;

  • express or international shipping upgrades, unless the ACL requires it;

  • customs charges or taxes you paid to your local border agency on an international order.

If only some items in an order are returned, we refund those items.

3. Condition of returned socks (30-day guarantee)

Because we already invite you to wear, wash and sleep in the socks, we do not require them to be unworn or unwashed for the 30-day guarantee.

We do ask that you:

  • return the pair you received (both socks);

  • avoid returning socks that are damaged by misuse (for example cut, burned, stained with dye or chemicals, or destroyed in a hot dryer against the care instructions) unless you are claiming a fault;

  • do not return socks that are not ours.

If a pair is missing or a different product is sent back, we may limit the refund to what we actually receive.

4. Faulty, damaged or not as described (Australian Consumer Law)

If the socks are faulty, arrive damaged, are the wrong item, or are not of acceptable quality or as described, you have ACL rights. Those rights are not limited to 30 days.

Examples include:

  • a manufacturing defect in the knit, seam or compression panel;

  • the parcel arriving damaged or with items missing;

  • a different size or product than the one you paid for because of our error;

  • goods that do not match a description we gave.

What we will do

Depending on how serious the problem is, the ACL may entitle you to a repair, replacement or refund. For a major failure you can usually choose a refund or replacement. For a minor failure we may repair or replace first.

If the goods fail a consumer guarantee:

  • we will cover reasonable return shipping;

  • we will not charge you to deal with the claim;

  • you do not have to try the 30-day “change of mind” process first.

Email kineticreliefshop@gmail.com with your order number, photos of the issue, and a short description. Photos of packaging help if the parcel arrived damaged.

5. Exchanges

If you want a different size, email us. If the size you want is in stock we can often:

  • send a replacement size when we receive the original pair; or

  • refund the original pair and ask you to place a new order, if that is faster.

Exchanges for a different size are treated as a 30-day guarantee return plus a new shipment, unless the original pair was our sizing error or a fault.

6. How refunds are paid

Refunds go back to the original payment method. Card refunds usually show on a statement within 3–10 business days after we process them. We process refunds within 5 business days of receiving the returned socks (or immediately, if we have agreed you do not need to send them back).

Shopify, PayPal or your bank may add their own processing time.

7. When you may not need to send the socks back

We may refund or replace without a return if:

  • the item never arrived and the carrier confirms loss;

  • photos clearly show a fault or a wrong item and the value is low enough that a return is not practical;

  • we decide it is the fair thing to do.

We will tell you in writing if you do not need to post the pair back.

8. Sale items and promotional pricing

Sale-priced socks have the same 30-day guarantee and the same ACL rights as full-priced socks.

9. International returns

If you ordered from outside Australia:

  • you are responsible for return postage on a change-of-mind return;

  • you are responsible for any customs forms on the return shipment;

  • original import duties are usually not recoverable from us;

  • if the goods are faulty or not as described, we will cover reasonable return costs as the ACL or your local mandatory law requires.

10. How to contact us

Kinetic Relief
Email: kineticreliefshop@gmail.com

Please include your order number so we can help quickly.