Kinetic Relief
Website: https://kineticreliefshop.com/
Last updated: 15 September 2026
These Terms of Service (“Terms”) govern your use of https://kineticreliefshop.com/ and any purchase of products from Kinetic Relief (“we”, “us”, “our”). By browsing the Store, creating an account or placing an order, you agree to these Terms.
Please also read our Privacy Policy, Shipping Policy and Returns & Refunds Policy. Together they form the agreement between you and us.
These Terms do not exclude, restrict or modify any rights you have under the Australian Consumer Law (ACL) in Schedule 2 of the Competition and Consumer Act 2010 (Cth) or any other non-excludable law.
1. Who we are
Business name: Kinetic Relief
Trading as: Kinetic Relief Shop
ABN: 75 942 445 082
Email: kineticreliefshop@gmail.com
The Store is hosted by Shopify.
2. Eligibility
You must be at least 18 years old, or have a parent or guardian place the order for you, to buy from the Store. By ordering you confirm that the information you give us is accurate and that you are authorised to use the payment method.
3. Products
Our main product is the Kinetic Breathable Bamboo Compression Socks.
The socks are a comfort garment. They are not a medical device, they are not medical-grade graduated compression, and they are not a treatment, cure or diagnosis for any condition (including plantar fasciitis, arthritis, swelling, heel pain or any other foot or circulation problem).
If you have an ongoing foot, circulation, nerve or skin problem, talk to your GP or podiatrist before using compression products. Stop wearing the socks and seek medical advice if they feel too tight, leave lasting marks, cause numbness, colour change, pain or skin irritation.
Product photos, colours and descriptions are as accurate as we can reasonably make them. Small differences can occur because of screen settings, knit batches and handmade variation in textile goods.
We may change products, prices, packaging or availability at any time. If we change a product after you have paid, and the change is material, we will contact you.
4. Sizing and fit
Sizing is based on the published size chart on the product page (ankle measurement and AU/NZ shoe size). You are responsible for choosing a size using that chart.
Knit compression stretches. If you are between sizes, the product page explains when to size down (firmer feel) or up (lighter feel). A sock that feels snug but still lets you slide a finger under the cuff is consistent with how the product is designed. That is not automatically a defect.
If the size is wrong, our 30-day guarantee still applies. See the Returns & Refunds Policy.
5. Prices and payment
Prices are shown on the product page and at checkout in the currency displayed for your region. Unless we say otherwise, prices for Australian customers include GST where GST applies.
We may run sale prices. A sale price does not affect your ACL rights.
You must pay in full at checkout using a method Shopify accepts (for example card, Shop Pay, or other options shown). An order is an offer to buy. We accept the offer when we send an order confirmation email. We may decline or cancel an order if the product is unavailable, the price was listed in error, we cannot verify payment, or we suspect fraud. If we cancel after payment, we will refund you.
6. Orders and cancellation
You can ask us to cancel an order by emailing kineticreliefshop@gmail.com as soon as possible. If the order has not been packed or shipped, we will cancel and refund you. If it has already shipped, use the Returns & Refunds Policy instead.
We may cancel an order for the reasons in section 5. We will notify you at the email address you used at checkout.
7. Shipping and risk
Delivery is described in the Shipping Policy. Title and risk in the goods pass to you when the carrier delivers the parcel to the address you gave us (or when you collect it, if applicable), except where the ACL provides otherwise.
You must provide a complete, accurate delivery address. We are not responsible for delay or loss caused by an incorrect address, an unsafe delivery location, or a carrier holding a parcel because no one was home, unless the ACL requires otherwise.
8. 30-day guarantee and consumer law
You have 30 days from delivery to decide if the socks are right for you. You may wear them, wash them and sleep in them. If they are not for you, contact us within 30 days of delivery and we will refund you in line with the Returns & Refunds Policy.
This guarantee is in addition to, and does not replace, your rights under the Australian Consumer Law. If the socks fail to meet a consumer guarantee (for example they are faulty, not as described, or not of acceptable quality), you may be entitled to a repair, replacement or refund as the ACL requires. Those rights are not limited to 30 days.
9. Acceptable use
You agree not to:
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use the Store for any unlawful purpose;
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attempt to gain unauthorised access to the Store, other accounts, or our systems;
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scrape, copy or harvest the Store in bulk without our written permission;
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post false, defamatory or unlawful reviews;
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interfere with the Store’s security or operation;
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use the Store to send spam.
We may suspend access or cancel orders if we reasonably believe you have breached these Terms.
10. Accounts
You are responsible for keeping your login details confidential and for activity on your account. Tell us straight away if you think someone else has used it.
11. Intellectual property
All content on the Store — including the Kinetic Relief name, product names, text, photographs, graphics, logos and layout — is owned by us or our licensors. You may view and print pages for personal use only. You may not copy, republish or use our content for commercial purposes without written permission.
12. Reviews
If you submit a review, you grant us a non-exclusive, royalty-free licence to display it on the Store and in our marketing. You confirm the review is your honest opinion and does not include unlawful, offensive or infringing content. We may decline or remove reviews that we reasonably consider false, abusive or off-topic.
13. Disclaimer (read with the ACL)
To the maximum extent permitted by law, and except for rights that cannot be excluded under the ACL:
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the Store and products are provided on an “as available” basis;
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we do not promise that the Store will be uninterrupted, error-free or free of harmful code;
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we are not liable for delay or failure caused by events outside our reasonable control (including carrier disruption, extreme weather, industrial action, platform outages, or supply shortages).
Where the ACL allows us to limit our liability for a breach of a consumer guarantee in relation to goods or services that are not of a kind ordinarily acquired for personal, domestic or household use, our liability is limited to replacing the goods, supplying equivalent goods, or refunding the price paid, at our election. Our socks are ordinarily acquired for personal use, so this limitation does not reduce your household-consumer ACL rights.
Nothing in these Terms is medical advice.
14. Liability
Nothing in these Terms excludes liability that cannot legally be excluded, including liability for death or personal injury caused by negligence, fraud, or a failure to comply with an ACL consumer guarantee to the extent the law does not allow a limit.
Subject to that, we are not liable for indirect or consequential loss (including lost profits or lost opportunity) that was not reasonably foreseeable, to the extent the law allows that exclusion.
15. Privacy
We handle personal information as described in our Privacy Policy.
16. Governing law
These Terms are governed by the laws of South Australia and the Commonwealth of Australia. Australian customers may bring a claim in the courts of their state or territory, or use ACL dispute pathways (including NSW Fair Trading, Consumer Affairs Victoria, SA CBS and similar bodies, or the ACCC).
If you shop from outside Australia, local mandatory consumer laws may also apply and will prevail where they cannot be excluded.
17. Changes to these Terms
We may update these Terms by posting a new version on the Store. The version in force when you place an order applies to that order. Continued browsing after a change applies to later use of the Store.
18. Contact
Kinetic Relief
Email: kineticreliefshop@gmail.com