Free shipping on every order, worldwide. No minimum spend, no surprise charges at checkout.
We ship Kinetic Relief orders to Australia, Canada, the United States and the United Kingdom.
Order processing
Orders are processed within 1–2 business days of being placed (Monday to Friday, excluding public holidays).
Orders placed on a weekend or public holiday begin processing the next business day. During sale periods and peak season, processing can take an extra day or two — we'll let you know by email if that happens.
You'll receive a confirmation email as soon as your order is placed, and a second email with tracking once it leaves our warehouse.
Where your order ships from
Kinetic Relief products are made and dispatched from our overseas manufacturing and fulfilment partners. This is how we keep quality high and prices fair, and it's why delivery takes a little longer than a local courier.
We think you should know that upfront rather than find it out from a tracking page.
Delivery times
Delivery estimates below are in addition to the 1–2 business day processing window.
| Destination | Estimated delivery |
|---|---|
| Australia | 7–14 business days |
| New Zealand | 8–15 business days |
| Canada | 7–14 business days |
| United States | 6–12 business days |
| United Kingdom | 6–14 business days |
These are estimates based on our average delivery performance, not guarantees. Carrier delays, customs inspections, weather events and peak periods can push individual orders outside these windows.
Remote, rural and island postcodes typically add 2–5 business days.
Tracking your order
Every order ships with tracking. You'll receive your tracking number by email once your parcel is dispatched.
A note on tracking: it's normal for a tracking number to show no movement for the first 2–5 days while the parcel moves through the export facility. It hasn't been lost — the scans simply haven't started yet.
If your tracking hasn't updated for more than 10 business days, email us and we'll chase it up with the carrier.
Duties, taxes and customs
Australia: All prices shown at checkout include GST where applicable. There is nothing further to pay on delivery.
Canada, United States and United Kingdom: Most orders arrive with no additional charges. However, import duties, taxes and customs handling fees are set by your local authorities and are outside our control. If a charge does apply, it is the responsibility of the customer. Any such charges are not included in the price you paid us, and we're unable to refund them.
Customs processing can also add time to your delivery that isn't reflected in the estimates above.
Multiple items in one order
If you've ordered more than one pair, your order may arrive in separate parcels on different days. This isn't an error — it means part of your order shipped ahead of the rest so you're not waiting on the whole lot.
You'll receive separate tracking for each parcel.
Incorrect or incomplete addresses
Please double-check your shipping address before completing your order. We're not able to redirect a parcel once it has been dispatched.
If your order is returned to us because of an incorrect or incomplete address, we'll contact you and reship it once a correct address is confirmed. A reshipping fee may apply.
Delayed or lost parcels
If your order hasn't arrived within 30 business days of dispatch, contact us and we'll either resend it or refund you in full — your choice.
We consider a parcel lost when tracking has shown no movement for an extended period or the carrier confirms it can't be located. We'll do the chasing; you don't need to deal with the carrier yourself.
Damaged on arrival
If your order arrives damaged, email us within 7 days of delivery with your order number and a photo of the item and packaging. We'll arrange a replacement or refund.
Changing or cancelling an order
We can usually change or cancel an order if you contact us within 12 hours of placing it, before it enters fulfilment. After that, the order is with our warehouse and we can't pull it back.
Your rights under Australian Consumer Law
Nothing in this policy limits or excludes your rights under the Australian Consumer Law. If a product is faulty, not as described, or doesn't do what we said it would, you're entitled to a repair, replacement or refund — regardless of the timeframes listed above.
Contact us
Questions about a delivery, or want us to check on an order?
Email: support@kineticrelief.com Response time: Within 24 hours, Monday to Friday
Please include your order number so we can find your order quickly.